Support

Rage Room: Smash Sandbox, by Paintwell LLC

Email tim@paintwell.ai with any question. Include your iPhone model, iOS version, and a short description of the problem. Include your invite code only if the problem concerns invites. Never send your player secret, passwords, payment card details or verification codes.

Purchases

I bought gems but didn't get them

Close the app and open it again while online. If the gems still aren't there, email us with the product, purchase date and Apple transaction or order ID so we can investigate. You can find your purchases at reportaproblem.apple.com or follow Apple's purchase history instructions. If you send a receipt, hide unrelated purchases, your billing address and other unnecessary personal information. Don't buy the pack again just to retry delivery.

How do I get Remove Ads back on a new phone?

Open Settings → Restore Purchases using the Apple Account used for the purchase. Restore Purchases checks Remove Ads; it does not restore consumable gem or token balances. Packs add contents to your balance, which you spend later. If Restore fails or unexpectedly says nothing is available, check your connection and contact us; this message does not by itself prove you never purchased it.

How do I get a refund?

For a purchase billed by Apple, go to reportaproblem.apple.com and sign in with the Apple Account used for the purchase. Choose I'd like to, then Request a refund, select a reason, and choose the purchase. Follow Apple's current refund instructions if the steps differ. You can also contact us about missing or faulty content. Apple's refund process does not take away any remedy you have under consumer law.

Can a child buy things without asking?

Purchase approval depends on your Apple Account, device and family settings. Don't assume that every purchase will require a new password. Turn on Screen Time first, if needed. In Apple's current Screen Time instructions, use Settings → Screen Time → Apps & Websites → App Store → In-app Purchases → Blocked. Older iOS versions may use different labels; follow Apple's instructions for blocking in-app purchases.

For a child's own Apple Account in Family Sharing, see Ask to Buy. In Apple's current instructions, a parent uses Settings → Family → the child's name → Apps & Websites → Restrictions → Ask to Buy → Require Purchase Approval. Availability and defaults vary by age and region. These controls do not make an age-restricted game suitable for a younger child.

Progress

Is my progress saved?

Progress and balances are saved on your phone. There is no player login or full cloud-save service. Deleting the app, losing the phone or changing devices can cause loss. Device backups may help, depending on your settings and Apple’s backup service, but restoration is not guaranteed. Server invite records and provider purchase records are separate from your local balance.

I lost my progress

If you deleted the app or moved to a new phone without restoring a backup, the progress can't be brought back from our side, because we never had a copy. Email us anyway and tell us what you lost; we'll do what we fairly can.

Tokens

Ordinary runs cost one token in the first five rooms, two in the rooms after that and three in the final room. Introductory free runs, practice, the tutorial and unlimited-token periods are exceptions. Tokens refill over time, and optional reward ads or gems can provide more. The game checks server time when online; offline restarts and later time checks can affect timers. Do not change the phone clock to try to obtain rewards.

Invite friends

Your code is on the You page. A new friend must enter it within one day after their invite record is created online and before clearing the first room, then clear that room. Only you, the inviter, receive 200 gems, up to 10 qualifying referrals. Reporting and collecting the reward need a successful connection. Contact us if it is missing. Do not use fake players or reinstall to manufacture referrals. Tell people you can receive a reward: “I get gems if you use my code and finish the first room.”

The game requests non-personalized ads between some runs and offers optional rewarded ads for tokens or a continue. Remove Ads stops between-run ads and currently also gives free continues and removes the practice timer; optional token ads remain. Google still processes advertising and technical information. See the Privacy Policy for details and available privacy choices. Remove Ads is not required to make a privacy choice.

If you see an inappropriate ad, use its reporting option if available and email us a description. Hide personal information in any screenshot.

Game problems

The game feels slow: in Settings, try a lower Graphics level.
Something looks stuck: close and reopen the app. Compatible updates may download and apply when you reopen it, but a restart does not guarantee a fix. Contact us if the problem continues.
Found a bug: email us what happened and which room. A screenshot or screen recording can help, but hide personal information and other people's details first.
Accessibility: if a screen, control or policy page is difficult to use, email us with the problem and the format or assistance you need. You do not need to share a diagnosis.

Health and safety

The game has fast motion, flashing lights and screen shake. If you or anyone in your family has a history of seizures or epilepsy, talk to a doctor before playing, and stop at once if you feel dizzy, sick or have any unusual sensation. Take breaks.

The smashing in the game is make-believe. Please don't break real things or hurt anyone. If you're struggling with anger or stress, talking to someone you trust or a professional is a better fix than any game.